Frequently Asked Questions (FAQ's)

Frequently asked questions - For Young People

What is Eastleigh Youth Counselling Service?


Eastleigh Youth Counselling Service provides you with a Counsellor who can give you the time and space to talk about the things you want to. We are trained to listen. We are offer counselling to those aged 11 - 19 years old living in the Eastleigh District and Southern Parishes (Post codes: SO50, SO53, SO30, SO31, SO18-West End). We offer a free, confidential and non-judgemental service, so it won’t cost you anything. We will keep what you say private unless you or someone else is in danger. Counselling is about helping you make sense of your thoughts and feelings. Helping you to look at difficulties and problems you may be experiencing and helping you to work through concerns. We are able to help you feel better about your life and to help you cope with possible future problems.




What can I expect?


All of our young people will have an initial assessment lasting up to 30 minutes with a trained Counsellor. If counselling is the way forward then a plan will be made for future sessions and you will be put on our Counselling waiting list for ongoing counselling sessions. If it is felt that counselling is not appropriate, then we will attempt to signpost you to alternative services. On your first counselling session you will meet your Counsellor for the first time. Your Counsellor will want to get a well rounded idea of what issues you are facing. They may ask you why you have decided to come to counselling or why someone may have referred you to counselling. They will likely ask you about your family life, school or college experiences or childhood to get an idea of who you are. The sessions will be at your own pace, there is no rush and no expectation on you to say or do anything you don’t want to. You Counsellor will also be able to answer any questions you have about counselling.




How long do I have to wait to be seen?


Our wait times can vary depending on a few things, so we cannot give you an exact time. However, it can be anywhere between 10 - 20 weeks. Please see our FAQ on ‘What help can I get whilst I am waiting to be seen?'




How many sessions can I have?


We can offer you up to 6 appointments, each session lasts 50 minutes.




Can my parent(s) come into the sessions with me?


We will allow your parent(s) or caregiver(s) to come into the intial assessment for the first 5 minutes, if requested by you, and in your presence, to discuss confidentiality and for you to feel at ease. We will not disclose details of any sessions, we will explain what to expect and how it will work. We will then ask for them to wait outside. We ask for this as this is a Counselling session for you to discuss openly anything that is bothering you without limits.




What can I talk about when in the sessions?


You can talk about anything that is worrying you like exams, relationships, family, drugs, sexuality and sex, pregnancy, stress, bullying, feeling low, depression or anything else.




What help can I get whilst I am waiting to be seen?


There are a number of things that you can do yourself whilst waiting to be seen, which may help. These include downloading a number of really useful Apps, dedicated to your mental and emotional wellbeing. Please see 'Resources'. Self care is a term used to take time out of your day at least every week to care for yourself. This can be taking a bath, going for a walk, talking to friend or relative who is good at listening, reading a book or spending time with pets or animals.




Do I have to come to the sessions?


Your Counsellor will not make you come to the sessions. We would suggest at least giving it a try as you may find that it actually helps. From our experience, sometimes young people have not been given the opportunity to sit and openly discuss what they are going through so this is an opportunity for them to feel listened too and heard.




What if I don’t like my Counsellor?


If you do not ‘gel’ well with your Counsellor you are able to raise this with our team. Someone from our Leadership Team will be in touch to discuss this with you and your parent(s), to see the next best course of action. If necessary, another Counsellor will be assigned to you, to see through the rest of your sessions.




What happens if I don’t show up for a session?


If you are not able to attend a session please do let us know as soon as possible, as we can schedule that time to another young person. If you do not show up and have not informed us, we will contact you to find out the reasons why and look to reschedule another appointment with you. We will not be able to reschedule if you continue to not show up, as we will have to assume that you no longer want to come to counselling.




What if I want or need more than 6 sessions?


There are times when progress is being made and more than 6 sessions are required. We assess on a case by case basis and will extend from 6 sessions where possible. Once your counselling programme has come to an end, there is a 6-month break before being able to be re-referred – you would then go back on the waiting list.





Frequently asked questions - For Parents

How can counselling help my child?


Counselling can help your child talk and learn how to work out their problems, helping them to cope and communicate better. Counselling can help your child with; coping with everyday worries, such as exam stress, and relationship issues with friends, family members and teachers. Counselling can also help with self-harm concerns, grief, depression, anxiety and learning difficulties to name a few.




How many sessions can my son/ daughter have?


They will be offered up to 6 appointments, sessions last for 50 minutes. Sometimes young people may need less than 6 sessions and sometimes more. It will be assessed on a case by case basis, in the instance where more than 6 sessions are required.




How long does my child have to wait to be seen?


Our wait times can vary depending on a few things, so we cannot give you an exact time. However, it can be anywhere between 10 - 20 weeks. Please see our FAQ on ‘How can best support my child whilst they are on the waiting list'




Can I come into the session with my child?


If you child wants you to come in, we will allow you to come into the first initial assessment for the first 5 minutes where we will explain what to expect and how it will work. We will then ask for you to wait outside. We ask for this as this is a Counselling session for your child to discuss openly anything that is bothering them without limits.




Will you tell me if there is a serious problem?


Depending on what has been raised in session by your child, we will need to evaluate the confidentiality aspect versus safe guarding your child. There will be times when an issue discussed in session would warrant breaking confidentiality to safeguard your child. This will likely be discussed with your child first, so they know what to expect. Please note that our priority is ensuring the safety and wellbeing of your child.




Are there any situations when you wouldn’t disclose something revealed in session?


Unless there is a safeguarding issue, we would keep everything your child has told to us confidential.




How can I best support my child whilst they are on the waiting list?


There are a number of things that your child can do whilst waiting to be seen, which may help. These include downloading a number of really useful Apps, dedicated to their mental and emotional wellbeing. You will find more information about this under 'Resources'. Self care is a term used to take time out of your day at least every week to care for yourself. This can be taking a bath, going for a walk, talking to friend or relative who is good at listening, reading a book or spending time with pets or animals. We recommend you to encourage your child but also do the same for yourself. Please see ‘Resources’ for more information on this.




How can I best support my child whilst they are having sessions?


Whilst your child is having sessions, we encourage you to take an interest but avoid questioning them on what was talked about. This is a confidential space for them and your help and support in this way will help them.




Do I get any feedback from the Counsellors after my child has had a session?


We do not provide feedback to parents after sessions.




Do I need to let the school know if my child is receiving counselling from EYCS?


You are not required to let the school know your child is receiving counselling.




Can I have a letter from EYCS stating that my child is receiving help, that I can relay to the school?


We can provide letters to confirm that they are receiving counselling. However, these are not for to use for school attendance issues, as this is a seperate matter.




What if my child doesn’t like the Counsellor assigned to them?


If your child does not ‘gel’ well with their assigned Counsellor, you or your child are able to raise this with our team. Someone from our Leadership Team will be in touch to discuss this with you and your child, to see the next best course of action. If necessary, another Counsellor will be assigned to your child, to see through the rest of their sessions.




What happens if my child doesn’t turn up for a session?


If your child is not able to attend a session please do let us know as soon as possible, as we can schedule that time to another young person. If your child does not show up and we have not been informed, we will contact you or your child (depending on what has been stated on the assessment form) to find out the reasons why and look to reschedule another appointment. We will not be able to reschedule if your child continues to not show up, as we will have to assume that they no longer want to come to counselling.




What if my child needs more than 6 sessions?


There are times when progress is being made and more than 6 sessions are required. We assess on a case by case basis and will extend from 6 sessions where possible. Once the counselling programme has come to an end, there is a 6-month break before being able to be re-referred – you would then go back on the waiting list.